PAYMENT, CANCELLATION
& OVERDUE ACCOUNTS.

Standard payment terms

1. Residential / household jobs

For residential and household work, full payment is due immediately upon completion of the work. Payment is to be finalised before our tradesperson leaves the property unless another arrangement has been approved in writing before commencement.

Accepted payment methods include EFTPOS, cash and any other approved electronic payment method.

2. Business / commercial, small jobs

Small business, commercial and maintenance invoices are payable within 3 calendar days from the invoice date, unless alternative terms have been approved in writing before work commences.

3. Business / commercial, large jobs

Larger commercial projects may be approved for 15-day or 30-day payment terms. The applicable term will be stated on the quotation and/or invoice.

4. Deposits, materials & progress payments

A deposit or advance payment may be required where materials must be purchased, special-order items are required, significant labour is allocated, or the project is large or extends over multiple days.

• Special-order or non-returnable materials may require 100% payment before ordering.
• Large or multi-stage projects may use a deposit, progress payment(s) and final payment structure.
• Work may be paused if an agreed deposit or progress payment is not received by its due date.

5. Overdue invoices

An invoice is overdue once its stated payment date has passed. Where an account is overdue, Polytechnitis Handy Man Services may take reasonable steps to recover the outstanding amount, including:

• Issuing payment reminders or a formal letter of demand.
• Placing scheduled or future work on hold until the account is brought up to date.
• Removing credit terms for future work and requiring payment upfront or on completion.
• Seeking reasonable and legally recoverable debt-recovery costs that are properly incurred.

6. Late payment charges

Where permitted by law and clearly disclosed as part of the agreed terms, a reasonable administration charge or interest may apply to overdue commercial accounts. Any charge will be reasonable and intended to reflect legitimate costs associated with late payment.

7. No access / waiting time

The customer is responsible for ensuring safe and appropriate access to the property at the agreed appointment time. If our tradesperson attends but cannot obtain access, or is required to wait because access has not been arranged, an agreed call-out or reasonable waiting-time charge may apply.

8. Variations & additional work

Quoted prices cover only the work described in the accepted quotation. Additional work, variations, unforeseen repairs or customer-requested changes may result in additional labour and material charges. Where reasonably practicable, these costs will be communicated before the additional work is carried out.

9. Disputed invoices

Any genuine concern regarding an invoice should be raised as soon as reasonably possible. Where only part of an invoice is disputed, the undisputed amount remains payable by the original due date unless otherwise agreed in writing.

10. Future work & credit terms

Polytechnitis Handy Man Services may decline or postpone additional work while an account remains overdue. Customers with a history of late payment may be required to pay a deposit, pay materials in advance, pay immediately on completion, or settle outstanding balances before further bookings are accepted.

11. Acceptance of terms

Customers should review these terms before instructing Polytechnitis Handy Man Services to proceed. Acceptance of a quotation, written approval to proceed, or another clear agreement to commence work constitutes acceptance of the payment terms provided with that quotation, subject to applicable Australian law.

Questions about an invoice

Call 0424 705 056 or email info@polytechnitis.com.au and we'll talk it through.